Frequently Asked Questions (FAQ) – D&E Details

1. What services do you offer?

We offer mobile detailing services including exterior washes, interior cleaning, and full detail packages. Each service is designed to keep your vehicle looking its best.

2. Do you come to me?

Yes, D&E Details is a fully mobile service. We come to your home, workplace, or preferred location.

3. What do I need to provide?

We may require access to water and/or electricity depending on the service. If you’re unsure, just ask when booking.

4. How long does a detail take?

Service time depends on the package and condition of your vehicle. Most services take between 1–3 hours.

5. How much do your services cost?

Pricing varies based on vehicle size, condition, and service selected. Contact us or check our pricing page for exact rates.

6. Do I need to be present during the service?

No, as long as we have access to the vehicle, you do not need to be present.

7. What forms of payment do you accept?

We accept only cash at the moment.

8. What happens if it rains?

If weather conditions are not suitable, we will reschedule your appointment at no extra cost.

9. Do you remove all stains and scratches?

We do our best to improve your vehicle’s appearance, but some stains, scratches, or damage may be permanent.

10. Should I remove my belongings from the car?

Yes, please remove all personal items before your appointment to ensure a thorough cleaning.

11. Do you charge extra for very dirty cars?

Yes, heavily soiled vehicles (excess dirt, pet hair, etc.) may require additional charges.

12. How do I book an appointment?

You can book by contacting us through our website, phone, or Instagram @dandedetails.

13. What if I’m not satisfied with the service?

Your satisfaction matters to us. Let us know within 24 hours, and we’ll make it right.

14. Do you take before and after pictures?

Yes, we may take photos for marketing. Let us know beforehand if you prefer your vehicle not be photographed.

15. How often should I get my car detailed?

For best results, we recommend a detail every 2–4 weeks depending on how often you drive and conditions.

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Still have questions?  

Contact D&E Details anytime — we’re happy to help!